Operations Manager

YOUR KEY RESPONSIBILITIES: • Oversee and coordinate daily operations to ensure activities are carried out efficiently and consistently in accordance with Company policies, procedures, standards and client requirements. • Plan and coordinate manpower deployment according to operational requirements, ensuring appropriate resource allocation and coverage. • Monitor attendance, productivity and overall team performance, and work closely with Supervisors and Team Leaders to ensure responsibilities are clearly communicated and followed through. • Coordinate operational schedules, assignments, manpower arrangements and replacements to support smooth business operations. • Monitor service quality and address operational issues, feedback and complaints in a timely and professional manner. • Monitor the utilisation of manpower, equipment, materials and other operational resources to promote efficiency and minimise wastage. • Ensure operations comply with Company policies, SOPs, workplace safety requirements, ISO 9001 & ISO 45001 and applicable regulations. • Identify operational risks, gaps and areas for improvement, and implement appropriate corrective and preventive measures. • Prepare and review operational reports covering manpower, attendance, productivity, performance and other key operational matters. • Support staff training, development and performance improvement, while promoting accountability, teamwork and professionalism. • Develop and implement initiatives to streamline workflows, improve productivity and strengthen operational effectiveness. • Provide Management with regular operational updates, recommendations and improvement initiatives. • Support and undertake other duties, projects and initiatives as assigned by Management from time to time. ROLE PROFILE: • A Diploma, Degree, WSQ Diploma or relevant WSQ certification, ITE qualification, WPLN certification, or other relevant qualifications. • We also welcome candidates who may not have formal academic qualifications but have solid hands-on operations experience, good leadership skills and a strong willingness to learn and grow with us. • At least 2 years of experience in an Operations Manager or similar operations role, with hands-on experience in coordinating daily operations, manpower and team activities • Relevant experience in warehousing or cleaning operations is an advantage. • Experience in managing manpower-intensive operations is an advantage. • Strong organisational, coordination and problem-solving skills. • Strong leadership, communication and interpersonal skills. • Able to work independently and manage multiple priorities effectively. • Proficient in Microsoft Office and operational management systems. • Strong sense of responsibility, accountability and ownership.