Senior / Engineer

Job Description • Provide IT support to staff and students • Troubleshoot hardware, software, and network issues for desktops, laptops, smartboards, iPads, printers, and other peripherals • Facilitate the use of music recording studio, providing assistance to staffs and students for audio track recording • Facilitate and provide video recording during examination sessions for recorded proctoring • Manage classroom smartboard and device management • Maintain and improve technical documentation, SOPs, and knowledge base articles • Provide excellent customer service and maintain a positive attitude while assisting end-users with their IT-related Job Requirements • Experience and knowledge in troubleshooting Windows OS and networking devices (switches, firewalls, wireless network) • Hands-on experience with TCP/IP, LAN/WAN technologies, and network monitoring tools • Audio engineering skills, with knowledge of using Mixers, audio interfaces, Pro Tools to support audio recording, editing and mixing • Good interpersonal skills and problem solving skills • Past experience with Education / MOE schools preferred. Able to find solutions to problems with some degree of flexibility in the approach whenever possible and investigate enquiries and respond in a timely manner • Past experience with Education / MOE schools preferred • This is a 2-year contract (renewable)