Senior Executive, Finance Operations (Digital Transformation)

The Corporate Services Division supports the organisation in financial, regulatory and tax reporting, investment management, finance operations and credit control. Job Purpose The Senior Executive is responsible for end-to-end operational finance activities, including premium collections, credit control, reinsurance accounting, and payment processing. Reporting to the Finance Operations Manager, this role is heavily focused on high-volume, hands-on processing within Odyssey 5, including manual receipting, policy matching, and disbursement execution. As part of an organization undergoing operational transformation, this role requires a highly resilient, detail oriented professional with 5–8 years of experience who can take full ownership of operational challenges, meet tight deadlines, and actively contribute to process improvements and automation initiatives. Main Responsibilities Reporting Structure • Act as a core member of the Finance Operations Team. • Report directly to the Finance Operations Manager, with timely escalation of complex operational issues and bottlenecks. Transformation & Adaptability • Support ongoing operational and digital transformation initiatives. • Identify manual inefficiencies and contribute ideas toward automation and process optimization. Manual Receipting & Policy Matching (Odyssey 5) • Perform high-volume manual data entry into Odyssey 5 to issue official receipts for premium collections. • Process collections from multiple channels (GIRO, PayNow, credit cards, bank transfers, broker statements). • Investigate and manually match unidentified receipts to policies or broker accounts. • Perform daily bank reconciliations (SGD and foreign currency) against system records. Credit Control & Collections Management • Monitor and manage outstanding premium balances, ensuring timely follow-up and collection. • Generate and review aged receivables reports to track overdue accounts. • Proactively engage brokers, agents, and policyholders to resolve outstanding invoices. • Investigate and resolve discrepancies related to unpaid or partially paid premiums. • Support enforcement of credit control policies, including escalation of overdue accounts and suspension recommendations where necessary. • Collaborate with underwriting and distribution teams to ensure accurate premium booking and timely collections. Payment Processing &Disbursements • Process outbound payments including vendor payments, refunds, reinsurance settlements, and broker commissions. • Verify payment instructions, supporting documents, and ensure compliance with Delegation of Authority (DOA). • Liaise with banks on payment issues, rejected transactions, and system-related queries. Problem Ownership & Issue Resolution • Take full ownership of operational issues and ensure timely resolution. • Investigate and resolve mismatches such as unallocated receipts, failed payments, or unidentified transactions. • Deliver accurate work within tight timelines, particularly during month-end and peak periods. • Collaborate with internal and external stakeholders (underwriters, brokers, agents) to resolve discrepancies. Reinsurance Accounting • Prepare monthly and quarterly reinsurance statements (proportional and non-proportional treaties). • Calculate and process outward reinsurance premiums and track inward claims recoveries. • Manage facultative placements, including billings and settlements. • Ensure accurate and timely data handover to the finance reporting team. Other Responsibilities • Perform any other ad-hoc duties and responsibilities as assigned by the Finance Operations Manager or Management, including support for operational, finance, or transformation-related initiatives. Requirements & Qualifications • Diploma or Degree in Accountancy, Finance, Business Administration, or equivalent. • 5–8 years of operational finance, credit control, or accounting experience. • Experience in the Singapore General Insurance sector is highly preferred. • Intermediate Excel (Pivot Tables, VLOOKUP/XLOOKUP, SUMIFS). • Experience with Odyssey 5 is a strong advantage. Core Competencies • Strong sense of ownership and accountability • Ability to work under pressure and meet tight deadlines • Detail-oriented with strong problem-solving skills • Adaptable and resilient in a transformation environment