Clinic Coordinator

PRIVATE FACIAL PLASTIC SURGERY, AESTHETIC & ENT PRACTICE · SINGAPORE Marketing, Sales & Clinic Coordinator Full-time ·Patient conversion · Clinic growth · Marketing & referral development Experience: Aesthetic / plastic-surgery practice, premium healthcare, luxury hospitality, medical concierge, high-end sales or another service-led environment is strongly preferred. About the practice We are a specialist private practice combining facial plastic surgery, non-surgical aesthetics and ENT care. We aim to deliver a premium patient experience from first enquiry through consultation, treatment, surgery and long-term follow-up. We are building a responsive, commercially aware team that combines high clinical standards with excellent communication and personalised service. The role We are seeking a highly personable Marketing, Sales & Clinic Coordinator to manage enquiries, build relationships and convert suitable prospective patients into consultations and, after clinical assessment, into surgical or non-surgical bookings. The role combines patient communication, sales follow-up, clinic coordination, marketing execution and business development. Success will be measured by service quality, conversion, retention and contribution to clinic growth. Key responsibilities Enquiries, sales & conversion • Answer calls, WhatsApp, website, social-media and email enquiries promptly, warmly and professionally • Understand the patient’s concerns, explain the consultation process clearly and convert suitable enquiries into booked consultations • Follow up leads consistently and respectfully, including patients who enquired, consulted or postponed treatment • After clinical consultation, help suitable patients progress through quotation, scheduling, logistics and booking for recommended surgical or non-surgical treatment • Track lead source, response time, consultation conversion, treatment conversion, no-shows and lost leads so performance can improve Patient journey & clinic coordination • Coordinate consultations, procedures, aesthetic treatments, surgery dates, investigations, hospital bookings and follow-up • Provide a responsive concierge-style experience and ensure questions are routed quickly to the appropriate clinical team member • Maintain accurate CRM / clinic records so every enquiry and patient has a clear status, next action and responsible owner • Prepare quotations, approved patient information and administrative documents accurately and consistently • Assist with insurance enquiries, LOGs and pre-authorisations where relevant, and work closely with clinical staff on handovers Marketing, referrals & clinic growth Marketing & content execution • Coordinate with the external marketing agency on briefs, content calendars, campaigns, approvals and follow-up • Help produce marketing material, patient education, clinic updates, social-media posts and other patient-facing collateral • Plan, record and coordinate short-form social-media videos, doctor videos and clinic content; basic editing skills are useful • Organise approved photography, video assets, testimonials and before-and-after material with appropriate consent and confidentiality • Monitor which channels and campaigns generate enquiries, consultations and bookings; use AI, Canva, CRM and content tools where useful Referrals, retention & clinic growth • Help raise the clinic’s profile and attract new patients through outreach, partnerships, events, content and disciplined follow-up • Build professional relationships with physicians, aesthetic doctors and appropriate healthcare partners and establish reliable referral pathways • Maintain referral-source records and ensure referred patients receive prompt, high-quality service and follow-up • Improve retention by maintaining relationships after treatment and encouraging appropriate review, maintenance or future services when suitable • Increase patient lifetime value through excellent service, continuity, relevant service awareness and repeat engagement - not inappropriate upselling; track repeat rate, referrals, conversion and revenue per patient Requirements Essential • Excellent communication: confident, warm and persuasive by phone, WhatsApp, email and face-to-face • Strong sales instinct: able to understand needs, build trust, handle questions and follow through to a clear next step • Highly organised; able to manage many leads, patients, appointments and follow-ups without losing detail • Proactive, resourceful and commercially aware, with a genuine go-getter mentality and strong accountability • Comfortable working to measurable goals such as response time, consultation conversion, treatment conversion and retention • Professional, discreet and digitally confident; able to learn CRM, clinic, messaging, social-media and productivity systems Highly desirable • Experience in aesthetics, plastic / facial plastic surgery, dermatology, cosmetic dentistry or elective private healthcare • Experience in luxury hospitality, premium retail, concierge, relationship management or consultative sales • Demonstrated success converting inbound enquiries into appointments, consultations, sales or bookings • Experience coordinating with a marketing agency and producing social posts, marketing material and short-form videos • Referral / business-development outreach to doctors, clinics, corporate partners or professional networks • CRM, analytics, Canva, video editing, AI-enabled marketing tools, insurance / LOG experience or an additional local language are advantages The qualities we value Strong interpersonal skills. Well-groomed and presentable. Ability to maintain a neat and professional appearance suitable for a client-facing environment. Excellent customer-service mindset.Patient-focused Builds trust quickly and communicates with warmth and confidence. Commercial Enjoys conversion, measurable results and contributing to growth. Go-getter Takes initiative, follows up and does not wait to be remind…