Plastic Surgery Nurse

PRIVATE FACIAL PLASTIC SURGERY & AESTHETIC PRACTICE · SINGAPORE Clinic Nurse Full-time · Private specialist practice · Clinical, aesthetic & patient-coordination role Eligibility This position is open only to Singapore Citizens/Permanent Residents and EP holders . Applicants must have: • At least 3 years of relevant working experience • Previous experience in a private plastic surgery specialist practice • Working experience with the Plato clinic management system • Experience liaising with insurance companies, third-party administrators and hospital business offices • Experience coordinating and booking patients for procedures or surgery at private hospitals and/or day surgery facilities These are essential requirements for the role. About the practice We are establishing a specialist private practice focused on facial plastic surgery, aesthetic surgery and non-surgical facial rejuvenation . The practice is designed around a highly coordinated patient journey, from the initial enquiry and consultation through clinical photography, insurance approval, surgical planning, hospital admission, surgery and post-operative follow-up. We are building a small, capable team in which people communicate well, help one another and take ownership rather than work within rigid departmental boundaries. We aim to provide patients with a highly professional, discreet and personalised experience while maintaining excellent clinical, administrative and safety standards. The role We are seeking an experienced, energetic and highly organised Clinic Nurse with strong private-practice experience. The successful candidate will have an important role throughout the patient's journey, supporting consultations, aesthetic treatments, procedures, surgery coordination and post-operative care while helping ensure that the clinical and administrative aspects of the practice run smoothly. This is not a narrowly defined nursing position. The successful candidate should be comfortable combining clinical nursing, patient coordination, insurance administration, hospital liaison and day-to-day clinic operations . The right person will be warm with patients, digitally confident, meticulous, adaptable and resourceful — someone who notices what needs to be done, takes initiative and follows tasks through without constant supervision. Key Responsibilities Clinical & patient support • Prepare consultation and treatment rooms, patients, documentation and required equipment before clinics and procedures • Assist the surgeon during consultations, minor procedures and aesthetic treatments within the appropriate nursing scope • Provide pre-operative and post-operative nursing support • Perform wound care, dressing changes and other appropriate post-operative nursing procedures • Assist with suture removal and post-operative reviews where clinically appropriate • Take standardised clinical photographs and maintain organised before-and-after image records with appropriate consent and privacy safeguards • Provide patients with approved pre-operative, procedure and aftercare information • Support chaperoning, room turnover, infection-control procedures and safe handling of clinical supplies • Identify and track outstanding clinical actions, investigations, results and patient queries so that important follow-up is not missed • Maintain accurate and contemporaneous clinical documentation Surgical & patient coordination • Coordinate consultations, aesthetic treatments, procedures and surgical follow-up appointments • Support the complete surgical pathway from initial decision for surgery through post-operative review • Coordinate pre-operative investigations, medical clearances and other requirements before surgery • Arrange and confirm operating theatre and procedure bookings with private hospitals and day surgery facilities • Liaise with hospital admissions teams, operating theatres, business offices, anaesthetists and other healthcare professionals • Ensure that necessary clinical documents, consent forms, investigations and administrative requirements are available before surgery • Coordinate hospital admission and discharge arrangements where required • Arrange appropriate post-operative appointments and patient follow-up • Communicate promptly and professionally with patients by telephone, WhatsApp, messaging platforms and email • Help provide a discreet, reassuring and efficient experience for patients and accompanying family members Insurance & financial administration A significant part of this role involves dealing with insurers and coordinating insured surgical patients. Responsibilities include: • Preparing and following up Letters of Guarantee (LOGs) • Managing insurance pre-authorisation and pre-certification requests • Liaising with insurance companies, third-party administrators and hospital business offices • Coordinating requests for medical reports, clinical information and supporting documentation • Following up outstanding insurer queries and approvals • Assisting with procedure information, quotations, estimates and claims-related documentation • Ensuring approved procedures, hospital arrangements and administrative requirements are aligned before surgery • Maintaining organised records of insurance submissions, correspondence, approvals and outstanding actions • Escalating delays or problems promptly so that patient treatment is not unnecessarily disrupted Previous hands-on experience handling insurance approvals and LOG processes in Singapore private healthcare is essential . Plato & digital clinic systems The successful candidate must have previous working experience with Plato . Responsibilities will include: • Maintaining accurate patient records within Plato • Appointment and procedure scheduling • Updating patient demographics and administrative records • Recording and tracking relevant clinical and administrative information • Coordinating documentation associated with…