Operations Executive (Dormitory)

Job Responsibilities: • Support the day-to-day operations of the migrant worker dormitory and ensure the site remains safe, secure, clean and operational. • Conduct routine site patrols and inspections of resident rooms, common areas, facilities and other operational areas. • Support resident check-in/check-out, room and bed movements and maintain accurate resident records. • Attend to residents' enquiries, feedback and complaints, and escalate matters where necessary. • Monitor and enforce dormitory house rules, safety requirements and site procedures . • Monitor security and access control for residents, visitors, contractors, vehicles and deliveries. • Identify and report maintenance defects, safety hazards, cleanliness issues and other operational abnormalities, and follow up on rectification works. • Coordinate with security, housekeeping, maintenance personnel, contractors and other service providers on daily operational matters. • Conduct checks on housekeeping, sanitation, waste management, pest control and general environmental cleanliness • Respond to incidents and emergencies in accordance with the site's Emergency Response Plan (ERP) and established procedures. • Maintain accurate shift logs, inspection records, incident reports, checklists and other operational documentation. • Ensure proper shift handover and follow up on outstanding operational matters. • Support regulatory inspections, audits, emergency drills and other site activities as required. • Perform other reasonable operational duties assigned by the OIC or Management. Requirements: • Minimum NITEC/Higher NITEC, Diploma or equivalent qualification . Relevant working experience may also be considered. • Experience in dormitory operations, accommodation, facilities management, security, estate operations or other 24/7 operational environments would be advantageous. • Able to work independently and as part of an operations team. • Good communication and interpersonal skills, with the ability to interact with residents from different backgrounds. • Able to handle operational issues and emergencies calmly and escalate matters appropriately. • Basic computer literacy and ability to prepare operational records and reports. • CERT, First Aid, fire-safety, WSH or other relevant emergency-response training would be advantageous.