Clinic manager

Job Purpose: To ensure the smooth, efficient,and compliant daily operations of the clinic, deliver excellent patientservice, and lead and support the clinic team in achieving high standards ofcare, performance, and professionalism. Responsibilities: · Ensure the efficient and effective dailyoperations of the clinic. · Provide support and cross-cover across all roleswhen necessary, including assisting in dental chairside duties. · Continuously improve the level of customerservice and enhance the overall patient experience. · Uphold patient confidentiality and ensurecompliance with MOH guidelines and privacy policies at all times. · Organize and facilitate staff induction,training, and onboarding programs to ensure staff readiness and competency. · Maintain accurate and up-to-date staff records,including attendance, leave, and medical certifications. · Plan, coordinate, and document clinic meetings,including the preparation of agendas and recording of minutes. · Foster a motivated, cohesive, and collaborativeclinic team culture through consistent leadership and encouragement. · Oversee the clinic's patient feedback andcomplaints process, investigating and resolving issues professionally andpromptly. · Respond to all patient queries and concerns in acourteous, empathetic, and timely manner. · Build and maintain positive relationships withpatients and clinicians. · Implement strategies to improve clinicproductivity and maximize the value of dental staff and procedures. · Manage clinic facilities, equipment, inventory,and supplies to ensure operational efficiency and cost control. · Monitor and evaluate stock levels, coordinaterepair or replacement of dental equipment as needed to minimize servicedisruption. · Perform any other ad hoc duties as assigned bythe Zone Manager. Requirements: · Diploma or Degree in HealthcareManagement, or related. · At least 2 years of clinicsupervisory or management experience in dental or healthcare setting. · Strong leadership, communication,and problem-solving skills. · Familiar with Medisave and CHASworkflows is a bonus. · Hands-on,adaptable, and proactive team player.