Business Analyst

Responsibilities: • Analyse end-to-end freight forwarding processes (import, export, cross-border) to identify gaps and inefficiencies. • Drive process improvements and system enhancements to optimise operations and reduce risk. • Conduct root cause analysis (RCA) on operational, system, and data issues to enable continuous improvement. • Standardise and simplify workflows to improve efficiency and minimise manual intervention. • Lead EDI and system integrations with customers and vendors, acting as the key point of contact. • Manage EDI onboarding lifecycle (requirements, mapping, testing, UAT, go-live, and post-production support). • Collaborate with IT teams to resolve system, interface, and data issues with minimal business disruption. • Support trade compliance and regulatory processes, including customs and reporting requirements. • Ensure data accuracy and reporting integrity, including monthly production cycles and validation checks. • Engage stakeholders across regions and functions, supporting projects, system implementations, and business initiatives. • Willingness to travel regionally (20–30%) Requirements: • Minimum Degree in Logistics, Supply Chain, Information Technology, Computer Science, or a related discipline • Minimum 5years of relevant working experience in similar industry • Proven hands‑on experience engaging customers’ IT teams and/or appointed EDI/service vendors. • Freight forwarding and IFF business processes • Proficiency in SQL (Postgres is a plus) • Analytical and details oriented • Collaborate with team to optimize processes • Team player