Assistant Manager – Business Excellence (Freight Forwarding)

Responsibilities: • Lead and manage end-to-end customer business implementation projects for global freight forwarding solutions across air, ocean, road, and rail freight. • Coordinate with cross-functional teams including Operations, IT, Legal, and external stakeholders to deliver seamless operational and system solutions. • Gather, analyze, and translate customer requirements into standardized SOPs/eSOPs to ensure accurate and zero-defect implementation. • Work closely with IT teams to support eSolutions development, including business requirement gathering, SIT/UAT coordination, bug resolution, deployment, and post-go-live support. • Monitor and manage project timelines, deliverables, resources, risks, and change requests to ensure successful implementation outcomes. • Communicate project progress effectively with customers and internal stakeholders through regular status updates and review meetings. • Conduct operational and system training for internal operations teams and external stakeholders to ensure compliance with SOPs/eSOPs. • Provide post-implementation support and governance to ensure operational compliance, process consistency, and service excellence across stations. • Facilitate KPI tracking, business review meetings, and continuous operational performance monitoring to support account management and customer satisfaction. • Drive continuous improvement, process standardization, service quality enhancement initiatives, and customer EDI integration projects across global and regional operations. Requirements: • Bachelor’s Degree in Engineering, Logistics, Supply Chain Management, or related disciplines. • Minimum 5 years of experience in freight forwarding operations, key account management, or project implementation within the logistics industry. • Strong understanding of global air, ocean, and road freight operations, supply chain processes, and logistics system implementation. • Strong analytical, problem-solving, and stakeholder management skills with the ability to work across cross-functional and multicultural teams. • Business-oriented mindset with strong change management capabilities, accountability, and a results-driven approach. • Ability to work effectively in a fast-paced environment and communicate confidently with stakeholders across different countries and organizational levels. • Proficient in MS Office applications; knowledge of CargoWise, SAP, TRAX systems, and logistics AI tools will be an added advantage.