Branch Manager (Spa & Wellness)

Job Descriptions: • Oversee day-to-day operations of all branches to ensure service excellence and consistency. • Develop and implement standard operating procedures (SOPs) to improve efficiency and customer satisfaction. • Manage and support branch managers and staff, ensuring performance and productivity targets are met. • Monitor financial performance, budgets, and cost control measures. • Drive marketing and promotional activities in collaboration with the marketing team to build brand awareness and attract new customers. • Handle customer feedback and resolve operational issues promptly. • Ensure compliance with health, safety, and regulatory requirements. • Identify opportunities for business growth and expansion. Requirements: • Proven experience as an outlet Manager or similar role in the beauty, spa, wellness, or hospitality industry. • Strong leadership, people management, and communication skills. • Ability to multitask and work under pressure in a fast-paced environment. • Knowledge of sales, marketing, and brand development is an advantage. • Strong problem-solving and decision-making abilities. • Diploma/Degree in Business Administration, Hospitality, or related field preferred. Please submit your resume to allen.zar@joyregroup.com or WhatsApp +65 9862 0979.