Senior Executive/Executive, Volunteer Management & Development

JOB SUMMARY The Senior Executive/Executive for Volunteer Management & Development is responsible for end-to-end volunteer engagement, development and management activities. This includes coordinating volunteer recruitment, training, and retention; managing the volunteer lifecycle from screening to exit; working closely with colleagues to match programmes / organisation’s needs and volunteers’ interest and availability; maintaining databases of volunteers and volunteering activities; building relationships with volunteers and the organisations they are from; and evaluating volunteers’ experience. Strong passion in volunteer development and mobilisation, strong communication and relationship building skills, ability to problem-solve, self-initiated and being a strong team player are critical to success in the role. JOB RESPONSIBILITIES Recruitment & Engagement • Develop and implement plans to attract volunteers with the right skills and interests for various roles and programmes. • Foster a positive and supportive environment to maintain volunteer motivation and commitment. • Work with the Programme Head to engage the YMCA Alumni. Training & Support • Implement orientation and training sessions to prepare volunteers for their roles. • Support the review and planning of volunteer training programmes, including but not limited to the YMCA–NUS Volunteer Service Management Programme. • Match volunteers align with their skills and interests, with programmes and/or organisation's needs. • Offer guidance and support to volunteers to ensure their success and satisfaction. Volunteer-Focused Initiatives & Relationship Management • Coordinate and lead volunteer training, engagement and appreciation initiatives including the annual YMCA – Lim Kim San Volunteers Awards Ceremony. • Work closely with Programmes and the Fundraising team to foster relationships with corporate partners, public agencies and other non-profit organisations to cultivate volunteering opportunities and experiences. Data Management & Evaluation • Together with the Programme team to maintain accurate records of volunteer data, participation, training, and hours. • Ensure adherence to Personal Data Protection Act (PDPA) in data management. • Evaluate and report on success of volunteer recruitment and initiatives. • Use data to inform volunteer management and development strategies and identify areas for improvement. • Experience in developing a Volunteer Management System is a plus. Policies, Procedures & Risk Management • Supporting update policies and procedures to guide volunteers, volunteer management and volunteer development effectively. • Conduct risk assessments and implement measures to ensure volunteer and participants / clients’ safety, and programme effectiveness. JOB REQUIREMENTS • Degree or Diploma with 2 to 5 years’ experience in volunteer management or direct volunteering. • Passionate about volunteer development and mobilisation and creating social impact. • Strong communication and relationship building skills. • Calm when faced with challenges and able to problem-solve. • Self-initiated and strong team player. • Excellent in planning and organising, able to handle multiple priorities, with keen attention to details.