Guest Service Officer

Role You are responsible for providing prompt and exceptional service to customers. Responsibilities • Register guests by obtaining and/or confirming room requirements, verifying pre-registration and managing customer expectations and needs professionally. • Respond to reservation enquiries promptly and deal with reservations accurately and efficiently. • Responsible for providing prompt and exceptional service to customers. Job Requirements • Preferably with ‘O’ Level, ‘A’ Level or Diploma holder in any discipline. • No related work experience is required as on-the-job training will be provided. • Other general customer service-related experience will be advantageous. • Customer service and people oriented. • Good communication, listening and interpersonal skills. • Innovative team player that is dynamic, self-motivated, pro-active, and mature. • Must be able to work on rostered shifts, including night shifts, weekends and public holidays