Assistant Supervisor

Assistant Supervisor – Duties & Responsibilities • Assist Manager / Supervisor Support the Supervisor and Manager in the daily operation of the lounge and ensure smooth operations. • Staff Scheduling Assist in preparing staff schedules, arranging shifts and ensuring sufficient manpower for daily operations. • Staff Supervision Guide and monitor staff to ensure they follow company procedures, service standards, and work responsibilities. • Staff Training & Coaching Teach and coach staff on proper service skills, customer handling, cleanliness, and work procedures. Provide guidance to improve their performance. • VIP Guest Service Attend to VIP guests and provide friendly, professional, and efficient service. Ensure their needs and requests are properly handled. • Stock Ordering & Inventory Assist with checking stock levels and ordering food, beverages, cleaning supplies, and other necessary items. Ensure sufficient stock is available for daily operations. • Hands-On Operations When manpower is short, be prepared to perform the duties including washing shower room, clearing tables, nap room, restocking, and other operational duties as required. • Service Quality Monitor the quality of service and ensure guests receive a pleasant and satisfactory experience. Address simple guest feedback or complaints and report serious matters to the Supervisor or Manager. • Cleanliness & Hygiene Ensure the lounge, kitchen, shower rooms, nap rooms, and other common areas are clean, tidy, and maintained according to hygiene standards. • Teamwork & Communication Work closely with all staff and departments to ensure smooth daily operations and good teamwork. • Daily Operations Support Assist with opening and closing duties, checking equipment and supplies, and ensuring all operational tasks are completed properly. • Additional Duties Perform any other duties assigned by the Supervisor or Manager to support the smooth operation of the lounge.