Hotel Operations Manager

Mama Shelter Singapore is looking for a hands-on Operations Manager to lead the day-to-day operations of the hotel. This role is suited for an experienced hotel operator who is highly visible on the floor, commercially minded, guest-focused and able to drive both operational execution and financial performance. Key Responsibilities • Oversee daily hotel operations across Rooms, F&B, Front Office, Housekeeping and Engineering • Take ownership of operational performance, departmental profitability and key P&L drivers • Review revenue, labour cost, COGS, expenses and productivity, and implement corrective actions where required • Lead daily operational briefings and ensure effective manpower deployment • Maintain strong management presence during peak service periods • Drive service standards, guest experience and complaint resolution • Coordinate department heads and ensure clear accountability and timely follow-up • Ensure events, activations and high-volume periods are properly planned and executed • Monitor budgets, forecasts and operating performance against targets • Coach managers and supervisors and build stronger operational discipline • Provide management with regular operational and financial performance updates Requirements • Minimum 5–8 years of hotel operations experience • Prior experience as Operations Manager, Assistant Hotel Manager, EAM, F&B Manager or similar leadership role • Proven experience managing departmental or hotel P&L, budgets, forecasts and cost controls • Strong understanding of hotel revenue, manpower cost, F&B cost, GOP and operating margins • Strong exposure to F&B-led, lifestyle or high-volume hotel operations preferred • Confident managing multiple departments and resolving operational issues quickly • Strong leadership, communication and people-management skills • Commercially minded and comfortable working with numbers and performance targets • Willing to work operational hours, including evenings, weekends and key events We are looking for someone who can run the operation, understand the numbers and take accountability for results.