Hotel Facilities Technician

Job Summary The Facilities Technician is responsible for maintaining the hotel’s facilities, equipment, and building systems to a high standard of safety, reliability, appearance, and operational efficiency. The role involves preventive maintenance, troubleshooting, repairs, installations, and general technical support across guest rooms, public areas, kitchens, back-of-house areas, and mechanical rooms. The Facilities Technician is expected to demonstrate a strong commitment to hospitality and consistently uphold MAMA standards while contributing to guest satisfaction, workplace safety, sustainability, and the smooth operation of the hotel. Key Responsibilities Maintenance & Repairs • Carry out fault repairs, troubleshooting, and preventive maintenance throughout guest rooms, public areas, kitchens, back-of-house areas, and other hotel facilities. • Perform maintenance and minor repairs involving electrical systems, plumbing, carpentry, painting, lighting, kitchen appliances, fixtures, and Fire Life Safety (FLS) systems. • Carry out general technical tasks, including connecting and setting up equipment and installing or replacing lighting, locks, hinges, fittings, and other fixtures. • Respond promptly to maintenance requests and ensure work orders are completed within the required timeframe. • Investigate escalated maintenance issues and take appropriate corrective action or refer them to the relevant specialist when necessary. Plant & Equipment • Conduct routine inspections of mechanical rooms, equipment, and relevant building systems to ensure they remain clean, safe, operational, and maintained to hotel standards. • Identify potential equipment failures or maintenance concerns and take preventive action wherever possible. • Ensure tools, equipment, materials, and maintenance supplies are properly controlled, maintained, stored, and used safely. • Maintain a clean, safe, and organized workshop and work area. Preventive Maintenance & Documentation • Complete scheduled preventive maintenance activities accurately and on time. • Record completed preventive maintenance work and maintain accurate maintenance documentation. • Document outstanding work and important technical information in the occurrence or engineering logbook to ensure effective handover to the next engineer or technician. • Monitor and track maintenance requests to ensure timely completion and appropriate follow-up. Spare Parts & Inventory • Identify required spare parts and materials and assist with sourcing and ordering them when necessary. • Maintain appropriate stock levels of frequently used maintenance materials and spare parts. • Ensure all stock movements, usage, receipts, and issues are accurately tracked and recorded. Health, Safety & Compliance • Follow all hotel health and safety policies, procedures, and applicable regulations. • Wear and correctly use the required personal protective equipment (PPE) when carrying out maintenance activities. • Follow safe working procedures and immediately report unsafe conditions, hazards, accidents, or equipment defects. • Support the proper operation and maintenance of Fire Life Safety systems and other safety-related equipment. • Monitor and supervise contractors carrying out maintenance, repair, renovation, or construction activities within the hotel. • Ensure contractors comply with hotel safety requirements, work procedures, quality standards, and agreed scope of work. • Monitor completed contractor work and report quality or safety concerns to the Engineering Manager or Chief Engineer. Guest Service • Demonstrate a professional, courteous, and guest-focused approach when carrying out maintenance activities. • Minimize disruption to guests while completing repairs and maintenance work. • Stay aware of guest satisfaction scores and feedback relating to hotel facilities and maintenance. • Actively contribute to improving departmental performance and overall guest satisfaction. Sustainability & Efficiency • Support the hotel’s environmental and sustainability initiatives. • Minimize unnecessary waste and ensure responsible use of materials and resources. • Help optimize energy and water consumption by identifying leaks, inefficient equipment, unnecessary energy usage, and other opportunities for improvement. Qualifications & Experience • Certificate, NITEC, Higher NITEC, Diploma, vocational qualification, or equivalent training in Electrical, Mechanical, Building Services, Facilities Management, or a related technical discipline is preferred. • Previous experience in hotel engineering, building maintenance, facilities management, or a similar technical environment is preferred. • Practical knowledge of electrical, plumbing, carpentry, painting, lighting, and general building maintenance. • Basic knowledge of Fire Life Safety systems and safe working practices. • Ability to troubleshoot technical problems and carry out minor repairs independently. • Experience working with preventive maintenance schedules and work-order systems is an advantage. Working Requirements • Ability to perform physically demanding maintenance duties, including standing, walking, bending, lifting, and working with tools and equipment. • Willingness to work shifts, weekends, and public holidays according to operational requirements. • Willingness to respond to urgent maintenance situations when required. • Ability to work safely in plant rooms, kitchens, guest areas, back-of-house areas, and other operational environments.