Senior Manager / Manager, Sales & KAM

PRIMARY DUTIES AND RESPONSIBILITIES • Responsible for management of strategic account(s) as assigned by the department head. • Main liaison party with Key Accounts Customers and to coordinate with cross-functional teams such as the warehouse implementation teams in order to plan, execute and deliver business solutions for the customers successfully. • Ensure Key Accounts Customers are satisfied with the service/performance level of operations in each country and work closely with each Country’s warehouse operation to deliver agreed service levels, which ranges from warehouse inventory and stock management, order & delivery fulfilment and last mile services. • Responsible for customer relations and quality management programme, including programme to achieve excellence in customer service. • Build strong working relationship with the KA Customers and internal stakeholders. • Responsible for market intelligence and business development activities to achieve growth in designated accounts through expansion of services and geography. • Responsible for setting of performance measurement / matrix to measure the well-being of the designated account in terms of operations, bottom line and growth. • Responsible to work closely with designated Key Accounts warehouse operation teams to enhance processes to reduce costs to enable YCH to be more competitive and continuous improvement. • Prepare commercial and pricing analysis. • Responsible for the maintenance, updating commercial contractual agreements. • Be the champion in the renewal of Key Account contracts. • Responsible for monthly reporting to management. • Responsible for the profit and loss reporting for each account. • Responsible for supporting strategic projects as assigned by management. • Responsible to manage and run warehouse operations for e-commerce during mega campaigns forcustomers. • To perform any other duties as assigned by top Management. JOB REQUIREMENTS • Bachelor’s Degree in Marketing, Business or related field. • Minimum 5 years of relevant sales experience in the Logistics industry. • Excellent English communication skills (both oral and written) and presentation skills. • In depth knowledge of 3PL Contract Logistics and related activities such Fulfilment, Transportation and Freight. • Knowledge in Logistics business and its operating parameters. • Experience in planning and implementing sales strategies. • With strong leadership and excellent interpersonal skills and able to deal with people at all levels in and outside the organization. • Competent in preparing business plans and feasibility studies. • Proficient in MS Office applications.