Assistant Restaurant Manager

Role Purpose The Yo-Chi Assistant Venue Leader is responsible for creating great customer experiences by supporting the Venue Leader in running a seamless venue operation. This includes leading a strong customer service focus, driving quality standards, people management, maintaining a safe working environment, and financial accountability to achieve commercial results. Roles and Responsibilities • Always maintain a clean and tidy venue, ensuring team members are aware of their roles and tasks • Address any customer concerns or issues with professionalism and care and address any escalated matters • Ensure all food products are prepared to adhere to the respective operational procedures • Manage all food inventory to maximise sales and profitability • Ensure all team members adhere to all Yo-Chi policies and procedures • Record and act upon any identified hazards in the venue • Provide feedback and ongoing coaching of the team to build on product quality, knowledge and service skills • Lead by example, demonstrating the standards of care and customer service that are expected of the team