Call Centre Team Leader (Changi)

Responsibilities: • Assist in managing agents and Call Centre operations • Handle complaints and manage service recovery • Handle the recruitment, training, and development of the agents • Provide administrative support in the Call Centre • Cover the Team Managers' duties and shift where necessary • Any other ad-hoc tasks that may be assigned by the management Requirements: • Minimum GCE'O' level qualification or equivalent • Proficient in relevant computer applications and skills (Microsoft Applications) • Must be able to handle stress extremely well • Good verbal communication skills • Minimum 1 year experience in a call centre setting is advantageous • Must be comfortable and or agreeable to the working environment of the workplace (more details once shortlisted for an interview) Other Information: • Monthly basic salary range of $2,300 to $2,500 • 5.5-dayswork-week including Saturday (on rotation basis) • Official working hours are from 10am to 7pm from Mondays to Fridays, and alternate Saturdays • Workplace is at Upper Changi area of Singapore (more information during the interview) • Recruitment is subject to background check and clearance