BA cum Scrum Master

Key Responsibilities 1. Business Analysis & Requirements Leadership (Primary – 80%) Requirements Elicitation & Management • Lead requirement gathering sessions with business users, government officers, and vendors. • Translate business needs into clear functional and non-functional requirements. • Produce high-quality artifacts (BRD, FRD, user stories, process flows, data mappings, interface specs). • Ensure requirements traceability from business needs to implementation and testing. • Manage requirement changes within governance and change control processes. Stakeholder Management • Engage senior and demanding stakeholders confidently and professionally. • Facilitate requirement workshops and resolve conflicting priorities. • Act as the bridge between business users, technical teams, system integrators, and project management. • Ensure business alignment before development starts to reduce rework and ambiguity. Solution & Delivery Alignment • Work closely with architects, developers, and integration teams to validate feasibility. • Review design proposals to ensure alignment with approved requirements. • Support SIT/UAT planning, test case validation, and defect triaging. • Ensure operational readiness and cutover documentation are aligned with business expectations. Governance & Documentation • Ensure compliance with Singapore Government SDLC, audit, and reporting standards. • Maintain structured documentation repository and requirement baselines. • Support audit queries, project reporting, and governance checkpoints. 2. Scrum Master & Agile Facilitation (Secondary – 20%) Agile Execution • Facilitate key Scrum ceremonies (Sprint Planning, Daily Stand-ups, Reviews, Retrospectives). • Ensure backlog readiness and clarity before sprint commitment. • Promote estimation discipline and sprint predictability. Impediment & Delivery Support • Identify delivery blockers and work with stakeholders to resolve them. • Monitor sprint progress and highlight risks early. • Support integration milestones, SIT/UAT readiness, and release planning. Continuous Improvement • Identify inefficiencies in delivery and recommend practical improvements. • Promote accountability and structured Agile practices aligned with governance requirements. Mandatory Experience & Skills Core Requirements (Strict) • Singapore Citizen • Minimum 5–8 years of overall IT delivery experience • Minimum 3+ years of Business Analyst experience in large-scale IT systems • Minimum 2 years exposure to Agile / Scrum environments • Strong understanding of both Agile and traditional SDLC (Waterfall / Hybrid) • Proven experience handling complex system integrations and multi-vendor environments • Demonstrated ability to operate under tight timelines and delivery pressure • Strong analytical, documentation, and stakeholder engagement skills Must-Have Experience • Experience in Singapore Government / Public Sector IT projects • Experience in mission-critical or 24/7 systems • Experience working with system integrators and multiple vendors • Hands-on experience with Agile tools (Jira, Confluence, Azure DevOps, or equivalent) • Experience supporting SIT/UAT and production rollout activities Work Environment & Expectations • Able to manage demanding stakeholders and strong personalities professionally • Comfortable operating within structured governance and audit-heavy environments • Willing to work overtime (including after-hours or weekends) when project demands require • Able to adapt quickly to scope changes and shifting priorities • Resilient, structured, and delivery-focused mindset Certifications (Strong Advantage) • CBAP, CCBA, or equivalent Business Analysis certifications • Certified ScrumMaster (CSM) or PSM • SAFe or Agile-related certifications are advantageous