Senior Relationship Officer

• Be the client's/patient's dedicated point of contact throughout their journey (before, during and after every visit), building rapport and remembering preferences (e.g., preferred name, language, dietary and privacy needs, PA or family contacts). • Greet clients by name, escort them, keep them comfortable and informed, and minimize waiting. Look after accompanying guests and arrange transport, parking or refreshments as needed. • Handle requests promptly and discreetly, anticipate needs before they become issues, and follow any concern through until it is resolved. • Work closely with various internal health wellness discipline to ensure clients are comfortable and well taken care of throughout their sessions. • Coordinate session bookings, room and equipment readiness, and client flow. Requirement • Experience in a premium or luxury service environment (e.g., private healthcare, luxury hospitality, private banking, concierge). • Experiencing in working with high-net-worth clients is an advantage - to anticipate service needs. • Polished, warm and discreet, with excellent spoken and written English, strong organization and composure under pressure. • Comfortable with sales conversations, and quick to learn new systems, equipment and medical terminology. Genuine interest in health and wellness.