ASSISTANT SERVICE MANAGER

Responsibilities including but not limited to: • Assist in the Outlet Manager in the operations of outlet • Drive revenue, maximize profits and minimize costs of the outlet • Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner • Ability in handling customers’ feedback and maintaining high service standards • Responsible in maintaining overall cleanliness of outlet area • Form robust relations with team members and assist in their development • Manage staff discipline, appearance and work performance • Co-lead the team to achieve high quality services delivered to guests at all times • Responsible for recruitment, orientation and training of staffs • Responsible for monthly staff’s schedule planning • Any other ad hoc duties assigned by the company Requirements: • Candidate must possess min. Diploma in Food & Beverage or equivalent • Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent • Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends • Strong customer service and problem-solving skills • Strong planning and people management skills to lead a dynamic service team • Team player with excellent interpersonal and communication skills • Flexibility is a must so the ability to multi-task, work under pressure with short deadlines