IT Support Engineer (GRIT Program)

DXC Technology helps global companies run theirmission-critical systems and operations while modernizing IT, optimizing dataarchitectures, and ensuring security and scalability across public, private,and hybrid cloud environments. We are seeking motivated and passionate graduates to joinour IT Support Engineer Team through the Graduate Industry Traineeships(GRIT) Programme . About the GRIT Programme The Graduate Industry Traineeships (GRIT)Programme is an initiative by the Skills and WorkforceDevelopment Agency (SWDA) that provides fresh graduates with structuredtraineeship opportunities across various industries for a period of 3 to 6months. The programme aims to support fresh graduates with no priorworking experience by providing hands-on industry exposure and practical skillsdevelopment. Through structured training and real-world project experience, trainees gain industry-relevant competencies that support their transition intofull-time employment. Start your career with a company that is passionate about developing and nurturing talent in a high‑performance, collaborative environment. Under DXC’s GRIT Program, you will gain hands‑on exposure to enterprise IT operations and develop practical skills that will prepare you for future roles in the digital and technology space. JOB SUMMARY: To log, validate and diagnose customer issues, on the full range of products and applications used at the customer site. Providing the customer with a solution through information gathering, analytical trouble shooting and problem research, or to route or escalate the call to the appropriate resolution group. Ensure escalation and management of calls is to agreed service levels. Profile: - The ideal candidate has previous experience in effectively coping with a fast-paced, high-pressure role in a constantly changing business environment. He/she will be strongly team-focused and have proven communication skills. The candidate is flexible and willing to work variable shift pattern. - Preferably the suitable candidate has a technical aptitude and a basic understanding of various hardware, software, Microsoft® operating systems and applications. - Ideally, candidates will have previous experience working within a technical support environment/customer service environment, delivering front-line service directly to customers, preferably within an international company. Responsibilities & Activities: > Answer contacts promptly and professionally > Log/Validate all contacts Call Handling Database > Resolve a high percentage of customer problems using the relevant tools and systems > Manage end to end all calls logged, providing regular updates to customers on call status > Complete follow-on actions as appropriate > Invoke Escalation Procedures within defined time frames > Adhere to account Policies & Procedures > Work to achieve individual and team goals > Protect confidential and sensitive information and materials > Observe strict compliance to licensing, copyright and trademark legislation > Accomplish other duties as required > Adhere to all DXC Policies & Procedures – Including Security and SOBC Core Competency: > Ability to communicate at all levels, both technically and non-technically > Professional & confident > Good time management skills > Excellent communication (written and oral) and listening skills > Ability to perform well as part of a team under direct supervision > Strong customer focus with prior experience in a customer service role > Strong interpersonal skills > Analytical and diagnostic skills > Desire to work in a rapidly changing environment > Demonstrated ability to prioritize tasks and work under pressure > Demonstrated ability to actively participate and work within a team > Demonstrate ability to appropriately deal with difficult clients and situations with the ability to negotiate mutually satisfactory outcomes. > Ability to comprehend and uphold DXC Policies and Procedures > Adherence to 24 X 7 roster Eligibility Criteria All trainees must fulfil the following criteria: • Singapore Citizen or Singapore Permanent Resident. • Graduated in 2024, 2025, or 2026 from a University, Polytechnic, Institute of Technical Education (ITE), or other educational institution (including private universities and overseas institutions); or • Graduated earlier from the above institutions and completed National Service (NS) in 2024, 2025, or 2026 . • Must have no prior working experience . • Must be prepared to commit to a full-time traineeship. Note: Trainees who complete their studies in2026 but will only receive their qualification or certification award in 2027are also eligible to apply. DXC-Specific Requirements In addition to meeting the GRIT Programme eligibilitycriteria: • Applicants must be available to commit to a minimum six (6) month full-time traineeship with DXC Technology. • Due to project and business requirements, DXC will only consider candidates who are available for the full 6-month duration . • Candidates who are unable to complete the full 6-month traineeship commitment will not be considered. Location: Singapore Employment Type: Full-Time Traineeship (6 Months) Programme: Graduate Industry Traineeships (GRIT) Programme Start Date: July / August 2026 (subject to hiring cycle)