Non-Volatile Memory Quality and Reliability Assurance Returned Material Authorization (RMA) Engineer

Responsibilities and Tasks: • Perform system level failure analysis of customer returned products. • Analyze logs, test data, and device behavior to identify failure modes across firmware, NAND, controller, or system interaction. • Identify the failure mode and summarize the analysis at the electrical and physical level. • Design and execute targeted experiments to validate hypotheses and corner cases. • Work closely with various engineering groups to resolve RMA issues. • Determine and verify root causes and corrective actions. • Provide status updates and written FA diagnostic reports as well as maintain proper documentation in quality systems and knowledge repositories. • Maintain technical knowledge of product capabilities and characteristics. • Serve as a technical resource for customer facing engineers and will provide training and consultation when necessary. • Perform additional testing, data collection and receiving processes as needed based on availability of site resources. • Integrates AI-assisted tools and insights into daily work to improve efficiency, quality, or effectiveness, exercising sound judgment and complying with organizational standards and legal requirements. • Contributes to a culture of continuous improvement by identifying, testing, and sharing AI-enabledenhancements within one’s scope of work. Requirements: • Degree in Electrical / Electronics Engineering or related field • 3-6 Years of Experience in working with Non-Volatile Memory System products such as Solid State Drives(NVMe) and/or Managed NAND products (UFS or eMMC) would be an advantage • Hands‑on experience with failure analysis, debug, and test methodologies. • Familiarity with data analysis and visualization tools (e.g., Python, SQL‑based systems, Tableau/JMP). • Knowledge of semiconductor manufacturing, assembly, and test flows • Strong analytical and problem‑solving ability with structured root cause thinking. • Effective written and verbal communication skills for technical and non‑technical audiences. • Ability to manage ambiguity, prioritize multiple RMAs, and meet aggressive deadlines. • Ability to collaborate and influence across cross‑functional teams without direct authority. Working location: 990 Bendemeer Road, Singapore 339942