Audio Visual / Unified Communications Support Engineer

Job Description We are looking for an Audio Visual / Unified Communications Support Engineer to provide L2/L3 support for enterprise collaboration and conferencing technologies. The role will focus on Cisco UCM, Cisco Webex, video conferencing, meeting-room systems and collaboration platforms . Key Responsibilities • Administer and support Cisco Unified Communications Manager (UCM/CUCM) . • Support Cisco Webex Cloud and Webex Room devices. • Configure and troubleshoot Cisco video conferencing systems, codecs and collaboration endpoints . • Support integration and interoperability between Cisco UCM, Cisco Video Conferencing, Webex, Zoom and Microsoft Teams . • Troubleshoot SIP, H.323 and video conferencing protocols . • Provide L2/L3 operational support for meeting rooms, AV systems and collaboration technologies. • Support Cisco Room Series, Webex Room devices, codecs, cameras, microphones and related peripherals. • Plan and support AV/VC technology refresh and upgrade projects . • Provide technical support during client meetings, corporate events and other high-profile events . • Work with global design, workplace/Places teams and AV vendors to ensure meeting-room designs and implementations meet technical standards. • Manage incidents, service requests and changes in accordance with established IT processes. • Perform troubleshooting and coordinate with internal teams and vendors for resolution. Required Skills • Strong hands-on experience with Cisco UCM/CUCM . • Experience supporting Cisco Webex and Cisco video conferencing solutions . • Knowledge of Cisco Room Series, codecs and collaboration endpoints . • Good understanding of SIP, H.323 and video conferencing technologies . • Experience with Zoom and Microsoft Teams interoperability . • Basic understanding of TCP/IP, DNS, DHCP, QoS and VLANs . • Experience in incident and change management . • Strong troubleshooting, communication and stakeholder-management skills. Preferred • Cisco certifications such as CCNA/CCNP are advantageous. • Experience supporting enterprise meeting rooms and AV technologies. • Experience working with global teams and external AV vendors.