Reservations Agent [Hotel/ Central]

Location: Orchard Working Hours: 5 days work week, shift required Salary: Up to $3000 + aws + flexi benefit + staff meals Help Guests Plan Their Perfect Stay Our client is a leading international hospitality company. They are looking for a customer-focused and detail-oriented Reservations Agent to join their hospitality team. As the first point of contact for many guests, you will play a key role in creating a positive booking experience, converting enquiries into reservations, and ensuring every guest's stay begins with exceptional service. 🎯 Key Responsibilities • Manage room reservations, confirmations, and cancellations. • Handle calls, emails, and guest enquiries promptly and professionally. • Provide accurate information on room rates, packages, and promotions. • Support service recovery by addressing guest concerns effectively. • Coordinate with Front Office, Housekeeping, and other departments for smooth operations. • Promote hotel services, upselling opportunities, and loyalty programmes. • Ensure compliance with brand standards, call handling protocols, and safety procedures. 👤 Requirements • Prior experience in reservations, call centre, or guest service roles preferred. • Strong communication and interpersonal skills. • Organised, detail-oriented, and able to multitask. • Familiarity with hotel PMS and telephone systems is an advantage. • Positive, professional, and guest-focused attitude. Interested candidates kindly click APPLY NOW to submit your latest CV. We regret that only shortlisted candidates will be notified. Search Avenue Pte Ltd EA License No.: 25C2695 EA Registration No.: R25157669 [Amanda Wee]