Assistant Operations Manager

RESPONSIBILITIES & EXPECTATIONS • Manage all banquets and outdoor catering events. • Responsible for the smooth and efficient operations of the department. • Oversee all aspects of banquets and events including set-ups, serving and clean-up. • Assist in the overall manpower planning for department and review their performance. • Evaluate guest satisfaction levels with a focus on continuous improvement. • Maintain good communication and work relationships with external customers and suppliers. • Investigate and resolve complaints concerning food & service quality. REQUIREMENTS · Minimum Diploma in F&B Services Management, Hospitality, or equivalent. · At least 3-5 years of working experience in a similar capacity. · Able to work on weekends & public holidays. · Possess good leadership skills. · Possess customer-oriented mindset and have an analytical mind and problem solving skills. · Team player with good interpersonal, oral and written communication skills. · Able to work well under pressure and to manage multiple activities simultaneously.