Site Reliability Engineer

We are seeking an experienced Site Reliability Engineer (SRE) / Application Support Engineer to support and maintain critical banking applications in a 24x7 production environment. The successful candidate will be responsible for ensuring system stability, resolving incidents, driving service improvements, and enhancing operational efficiency through automation and SRE best practices. Key Responsibilities • Provide 24x7 operational support through shift work and on-call arrangements. • Monitor production systems and applications to ensure high availability, performance, and reliability. • Manage and resolve incidents, problems, service requests, and change activities in accordance with established processes and SLAs. • Perform incident troubleshooting, remediation, and escalation to appropriate technical teams where required. • Conduct root cause analysis (RCA) for major incidents and implement preventive measures to minimize recurrence. • Carry out post-incident reviews and follow up on corrective and preventive actions. • Proactively monitor system health, availability, latency, throughput, and end-user experience. • Drive continuous service improvements through automation, performance tuning, and reduction of manual operational effort (TOIL). • Develop and maintain scripts to improve operational efficiency and support activities across Windows and Linux/Unix environments. • Ensure compliance with organizational policies, operational standards, and security requirements. • Collaborate with development, infrastructure, database, and business teams to deliver stable and reliable services. • Apply Site Reliability Engineering (SRE) principles and best practices to improve system resilience and operational excellence. Requirements • Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related discipline. • 5 to 9 years of IT experience, including hands-on Application Support in a production environment. • Experience supporting business-critical banking or financial services applications. • Strong knowledge of Incident, Problem, Change, and Service Management processes. • Experience working in a 24x7 support environment with rotational shift duties and on-call support. • Hands-on scripting experience in Windows, Linux, or Unix environments (e.g., PowerShell, Shell, Bash, Python). • Experience working with relational databases such as Oracle, MariaDB, SQL Server, or similar platforms. • Strong troubleshooting and analytical skills with the ability to perform root cause analysis for complex issues. • Familiarity with monitoring and observability tools for application and infrastructure support. • Understanding of Site Reliability Engineering (SRE) concepts, operational excellence, and automation practices. • Ability to manage multiple priorities and respond effectively during critical production incidents. • Excellent verbal and written communication skills. • Proactive, adaptable, and a strong team player with a continuous learning mindset. Preferred Skills • ITIL Foundation or equivalent service management certification. • Experience with automation, job scheduling, CI/CD pipelines, or DevOps tools. • Knowledge of cloud platforms, container technologies, or observability solutions will be advantageous.