product advisor

Company Overview Materia is a growing home and lifestyle business focused on carefully selected materials, products, and practical solutions for modern living. We seek passionate, organized individuals to support product research, supplier coordination, sourcing, customer enquiries, and showroom or project operations. Working Place: Stellar@ Tampines Job Summary As a Product Advisor at Materia, you will guide customers in exploring and selecting home products by understanding their needs and recommending practical solutions. You will coordinate with suppliers and internal teams to ensure smooth product availability and support after-sales service. Your KPI is how many customer you retain and not how many customer you close. Customer Service first and not Sales first. Focus on serving the client's interest as main priority. Your salary performance bonus is based on the cliente you retain. Responsibilities • Engage customers to identify their needs, preferences, and budget for home products • Present and explain Materia’s products, materials, and home solutions clearly to customers • Recommend products tailored to customers’ spaces, lifestyles, and requirements • Clarify product features, specifications, differences, and practical uses to aid customer decisions • Assist customers in comparing options without applying sales pressure • Prepare accurate product quotations and follow up with customers promptly • Coordinate with suppliers, factories, and internal teams to confirm product availability, pricing, and lead times • Manage customised product enquiries and special orders efficiently • Collaborate with designers to suggest products suitable for specific designs or spaces • Support customers in selecting products for kitchens, wardrobes, bathrooms, storage, lighting, and other home areas • Maintain and update comprehensive product knowledge and stay informed on new trends • Organise and update showroom displays, samples, and product information regularly • Record customer enquiries, preferences, and follow-up actions accurately • Handle online enquiries, WhatsApp, social media leads, and showroom appointments professionally • Assist with after-sales coordination to ensure customer satisfaction Product Knowledge Areas • Carpentry and storage systems • Kitchen accessories and hardware • Bathroom fittings and accessories • Lighting and electrical products • Smart-home products • Furniture and home accessories • Laminates, surfaces, and materials • Organisational and space-saving solutions Preferred competencies and qualifications • Experience in retail, customer service, interior products, furniture, renovation, or home-living products • Strong communication and interpersonal skills to engage homeowners effectively • Ability to understand and respond to homeowner needs • Willingness to learn technical product information • Organised approach to managing multiple customer enquiries and follow-ups • Ability to work independently and collaboratively within a team • Basic computer skills for preparing quotations, maintaining customer records, and managing product information • Interest in interior design, home products, and practical living solutions • Sales experience is useful, with a focus on consultative and customer-focused service