Associate EUC Engineer (End User Computing)

Position Summary: An End User Computing (EUC) Project Engineer supports the implementation and deployment of End-user devices (desktops, laptops, clinical workstations, tablets and peripherals etc) for new hospitals, clinics, wards etc and administrative areas. This role involves troubleshooting hardware and software issues during implementation, integration with hospital systems and post-live support and smooth handling to operations team. The EUC Engineer works closely with other IT teams to deliver high-quality service and support. Roles and Responsibilities: • Deploy, configure, and support end user devices (desktops, laptops, clinical workstations, tablets) • Install and configure peripherals (printers, scanners, barcode readers, docking stations) • Setup and validate access to clinical systems (e.g. EMR and other clinical applications) • Perform network connectivity checks and basic LAN/Wi Fi troubleshooting • Provide on site EUC support during UAT, go live, and post implementation stabilization phases • Troubleshoot hardware and software issues and escalate to relevant teams where required • Maintain accurate asset inventory, deployment records, and project documentation • Ensure compliance with SingHealth / Synapxe IT standards, cybersecurity, and operational policies Procurement & Project Funding Responsibilities • Lead and manage ITQ / RFP processes for non standard IT equipment required for the EUC project scope, in accordance with SingHealth / Synapxe procurement governance • Define, validate, and document technical specifications and scope requirements in collaboration with clinical users, Applications, Infrastructure, and other stakeholders • Coordinate closely with ALPS / Procurement to ensure appropriate sourcing strategy, tender compliance, and timely execution • Conduct technical evaluation of vendor submissions and provide inputs for commercial evaluation where required • Prepare and endorse Technical Evaluation Reports (TER) and support award recommendations • Drive project funding approvals by preparing clear scope justifications, cost breakdowns, and supporting documentation for Project Approval and Award Approval • Ensure alignment between approved project scope, budget, and procurement activities, minimising risks of variation orders (VOs) • Provide clarifications and responses during procurement reviews, audits, and approval forums (e.g. ERPSC) Requirements/ Qualifications: • Diploma or Degree in IT, Computer Science, or related discipline • Experience in EUC support, IT deployment, or large‑scale IT rollout projects • Familiar with procurement process and project management • Healthcare or clinical IT environment experience is advantageous • Working knowledge of: • Windows OS and Microsoft Office • Active Directory and user account management • Basic networking (LAN / Wi‑Fi troubleshooting) • Strong problem‑solving, communication, and stakeholder coordination skills • Excellent end user, stakeholder and vendor management • Ability to operate effectively in a fast‑paced, mission‑critical environment • Open to travel to different sites to support as and when required • 2 years contract