Front Desk Receptionist

We are seeking a reliable and customer-focused Front Desk Receptionist to manage daily front-of-house operations. This role is key in ensuring smooth appointment scheduling, accurate sales processing, and providing excellent customer service in a fast-paced environment. Key Responsibilities 1. Appointment Management • Handle booking, rescheduling, and cancellations of customer appointments • Manage daily appointment schedules to optimize outlet efficiency • Coordinate with therapists to ensure smooth service flow 2. Sales & Billing • Accurately key in sales invoices and process customer payments • Ensure proper recording of packages, services, and product sales • Assist in basic daily sales reconciliation 3. Customer Service • Greet and attend to walk-in and existing customers • Respond to customer inquiries (in-person, phone, WhatsApp) • Provide basic service information and recommend suitable packages 4. Administrative Duties • Maintain customer records and update system accurately • Prepare basic reports and support outlet documentation • Ensure front desk area is clean, organized, and presentable 5. Ad Hoc Duties • Assist with operational tasks as required by management • Support team in daily outlet activities Requirements • Basic computer literacy (comfortable with POS systems, spreadsheets, and messaging platforms) • Strong organizational and multitasking skills • Able to work in a fast-paced and high-pressure environment • Good communication and interpersonal skills • Positive attitude, responsible, and customer-oriented