Assistant Centre Manager (Multiple Locations)

Job Summary : As a Assistant Centre Manager, you are responsible for the overall operations of the centre. You will lead a team of Customer Relations Associates to run the operations and meet the centre goals. Key Responsibilities Operational Support: • Conduct weekly meeting to facilitate clear communications and directions to the Customer Relations Associates. • Ensure adherence to Standards Operations Procedure. • Ensure the smooth execution of administrative and logistical tasks. Team Management: • Provide inspirational leadership, maintain high staff morale and reduce staff turnover rate by fostering a positive and productive work place. • Create a meritocratic work environment that rewards good performers and manage disciplinary issues firmly and fairly. Centre Management • Drive students’ enrolments and reduce withdrawal numbers. • Follow up on withdrawals and trial conversions closely with the customers. • Ensure that the centre is clean and facilities are well-maintained. Customer Service Excellence: • Oversee customer service initiatives, ensuring exceptional service delivery. • Manage and resolve escalated inquiries and concerns. • Create a warm and professional customer service experience. • Establish rapport and build relationships with both prospective and existing customers. Financial Responsibilities: • Timely submission of financial reports. • Submit part-timer Customer Relations Associate and cleaner’s timesheet to HR. Teacher Support: • Source relief teacher when required. • Co-ordinate and arrange reschedule of classes with the teachers. • Conduct teacher orientation to ensure that they are familiar with the centre’s equipment. • Ensure that teachers adhere to the Standards Operations Procedure. • Timely submission of teacher’s payroll report to HQ. • Any other ad-hoc projects or assignments which might be assigned from time to time. Education/Certifications/Technical Skills: • Bachelor's degree in Business Administration, Education, or a related field. Diploma holders with the relevant experience and track record can also be considered. • Proficient in MS Office (Word and Excel). • Strong leadership, interpersonal, problem solving and communication skills. • Proven ability to lead and manage a team. Experience: • At least 4 years of experience in a supervisory role.