Facilities Manager

Mind Stretcher is one of Singapore’s leading enrichment and tuition centre networks, with multiple learning centres across the island and a corporate office. We are committed to providing a safe, well-maintained, and conducive environment for students, parents, staff, and tutors at every one of our premises. Role Summary The Facilities Manager is responsible for the end-to-end management of all Mind Stretcher learning centres and office premises. This covers maintenance, security systems, safety, compliance, vendor management, and space planning. This is a hands-on, multi-site, individual contributor role requiring strong self-direction and the ability to manage upwards effectively. Key Responsibilities Facilities Operations & Maintenance • Oversee day-to-day operations across all centres and offices, ensuring premises are clean, safe, and fully functional at all times. • Develop and execute preventive maintenance schedules for all M&E systems — air-conditioning, electrical, plumbing, and fire protection. • Respond promptly to facilities breakdowns; coordinate and supervise all rectification works. • Conduct regular site inspections across all locations; log defects and track resolution to closure. Security Systems Management • Manage and maintain all security systems across premises, including CCTV, access control, alarm systems, and intercom. • Liaise with security system vendors for installation, servicing, and upgrades. • Conduct periodic audits of security system functionality; ensure systems are operational at all times. • Escalate and resolve security incidents; maintain incident logs. Hands-On Maintenance & Vendor Management • Serve as the first line of response for maintenance and repair issues across all premises, performing hands-on works independently where within competency — including minor electrical, plumbing, carpentry, furniture, signage, and general upkeep. • Determine when specialist contractors are required and engage vendors accordingly; balance cost efficiency with service quality in all outsourcing decisions. • Source, evaluate, and manage external service contracts for specialist works, including cleaning, pest control, air-con servicing, security systems, fire protection, and waste disposal. • Obtain and assess quotations; negotiate contracts to ensure value for money. • Supervise vendor and contractor works on-site; inspect and verify completion before sign-off. • Monitor vendor performance against agreed SLAs; manage non-compliance and escalate where necessary. Safety, Compliance & Regulatory • Ensure all premises comply with relevant Singapore regulations, including SCDF fire safety requirements, BCA building standards, and MOM workplace safety obligations. • Maintain valid licences, permits, and certifications for all premises (e.g. fire certificates, building permits). • Develop, implement, and update emergency response and business continuity plans. • Conduct and document regular safety audits and risk assessments across all sites. Budget & Cost Management • Prepare and manage the annual facilities budget; track expenditure and flag variances to management. • Identify and implement cost-saving initiatives without compromising safety or service standards. • Process purchase orders, service requests, and invoices in accordance with company procurement procedures. Space Planning & Fit-Out Projects • Support new centre set-ups, renovation works, and lease renewals — from scope definition to handover. • Liaise with landlords, contractors, and internal stakeholders to deliver projects on time and within budget. • Maintain up-to-date floor plans, asset registers, and facilities documentation for all premises. Internal Stakeholder Management • Act as the primary point of contact between Centre Operations, Corporate Management, landlords, contractors, and regulatory bodies on all facilities and security matters. • Coordinate with Centre Principals and the Operations team to schedule works with minimal disruption to classes and operations. Requirements Qualifications: • Diploma or Degree in Facilities Management, Building Services, Mechanical/Electrical Engineering, or a related field — required. • Professional certification preferred: Certified Facility Manager (CFM), Facility Management Professional (FMP), or equivalent recognised by SFM (Singapore Facilities Management) or IFMA. • Fire Safety Manager (FSM) certification is an advantage. Experience: • Minimum 5 years of facilities management experience, with at least 2 years managing multiple sites. • Proven hands-on technical ability — able to independently perform minor electrical, plumbing, carpentry, furniture, and general maintenance works. • Hands-on experience managing security systems (CCTV, access control, alarm systems). • Demonstrated track record of managing vendors, service contracts, and compliance requirements. • Prior experience in education, retail, or F&B environments is preferred; familiarity with child-facing premises is a plus. Skills & Attributes • Strong working knowledge of M&E systems, building maintenance, and local regulatory requirements (SCDF, BCA, MOM). • Technically competent and physically able to perform hands-on maintenance and repair work across multiple sites. • Commercially minded — able to assess quotations, manage budgets, and negotiate with vendors. • Highly organised with the ability to manage multiple sites and competing priorities independently. • Proactive and solutions-oriented; able to operate with a high degree of autonomy. • Strong communication skills; able to engage effectively with internal stakeholders and external parties. • Proficient in Microsoft Office; familiarity with facilities management software or CMMS is an advantage. Working Conditions This is a full-time, on-site role requiring regular travel across Mind Stretcher’s network of centres islandwide. Availability outside standard hours may be required fo…