L1 Production Support

• Provide 24x7 support on Core Banking applications. • To coordinate and support infrastructure maintenance activities • To manage implementations of new application releases; adhering to the best practices of the release management process. • To work with various partners such as Peer Application Teams, Infrastructure, Vendors, • Security and Change teams, to provide seamless support for the business. • Managing Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business. • To enhance existing support process to maintain/improve service level & quality. Qualifications: • Bachelor’s degree in Computer Science, Information Technology, or a related field. • 1-3 years of experience in IT production support, preferably in banking or financial services. • Basic understanding of core banking and banking operations is highly desirable. Prior experience with Sunline Core Banking would be a strong case for candidates. • Familiarity with ticketing tools and monitoring tools like Prometheus, Elasticsearch ang Graphana. • Good problem-solving skills and ability to work under pressure in a fast-paced environment. • Strong communication skills with the ability to liaise effectively across teams. • Knowledge incident management processes is a plus. • This role is for one of our project requirements