Software Engineer (Java)

RESPONSIBILITIES • Troubleshoot, logs analysis, and perform diagnosis on the Issues/Problems/Defects escalated to the team. • Participate in testing and error reproduction. • Prepare solution and technical documents. • Monitoring of performance, response time and utilization of service application and its components. • Provide workaround, corrective fixes or data patches for Incidents/Problems. • Assist with data extraction requests. • Take ownership of the Incidents/Problems tickets until resolved, and follow-up to ensure it is resolved within the SLA. • Provide support during deployment activities. • Able to work and collaborate with all relevant parties, IT teams and users. • Able to identify improvements, come up with creative and effective solutions to identified system gaps. • Ability and willingness to work within tightly controlled policies and procedures. EXPERIENCE • 2 to 3 years experience working in IT industry and relevant experience in L2 and L3 Support (Java programming. • Proven experience in performing system and data recovery • Work with SQL queries and scripting. • Familiar with Microsoft applications. • Knowledge on the following is preferred: - Jira - Understanding of AWS Amazon Web Services - Linux