Wintel Engineer -SD

The Wintel Engineer is responsible for providing SME support, which includes planning, installation and administration of Workplace Management. The responsibilities incorporate administration of Workplace environment; creating and updating company images; development of task sequences for OS deployments; reviewing procedures of daily operations and implementing new procedures to improve efficiency and adhering to best practices. Responsibilities: (Describe the important end results of the job, i.e., what has to be achieved and why. Start with the most important and number each one separately) • Perform installation, configuration, testing and maintenance of endpoint hardware and images consisting of the following but not limited to: Operating System, Software/Applications, Drivers, upgrades, updates and hotfixes. • Plan, implement and support Patch Management and Software Distribution services. • Design, implement, and maintain AWS or Azure infrastructure and services, ensuring scalability, security, and high availability of applications. • Deploy, configure, and manage AWS or Azure services such as EC2 instances, VPC, S3, RDS, Lambda, IAM, Azure App Services, Azure SQL Database, Azure Functions, etc. • Collaborate with development teams to architect and deploy cloud-native applications. • Implement and maintain automation and infrastructure-as-code (IaC) using tools like CloudFormation or Terraform. • Troubleshoot and resolve issues related to AWS or Azure infrastructure, applications, and connectivity. • Implement backup and disaster recovery strategies for AWS or Azure resources. • Provide administration of back-end infrastructure services with focus on PC Imaging. • Support desktop and server related escalations pertaining to Workplace Management tools issues. • Perform Quality Assurance testing for changes to endpoint devices. • Contribute to the streamlining of daily operational processes, such as automations. • Ensure smooth running of daily operations. • Update and maintain proper documentation and reports. • Any other ad-hoc duties as required or assigned. JOB DESCRIPTION Job Holder: Date: Prepared by: Date: Requirements: (Indicate the qualifications, education, associated training, background knowledge, skills and attributes to perform the job competently) • Bachelor Degree or Diploma in Electrical/Electronic/Computer Engineering/Information System. • At least 5 years of experience in Windows Servers, Active Directory, Power Shell, Group Policy Objects and Workplace Management Tools (for e.g. HC BigFix, MS SCCM, Citrix VDI, Nexthink & etc). • Extensive knowledge of PC Imaging Deployment, Patch Management, Software Distribution for desktop and server devices. • Ability to work in a heterogeneous environment. • Strong analysis and design background with sound documentation experience. • Experience in deployment of similar functions, such as HCL Big Fix, MS SCCM, Citrix VDI, Nexthink & etc. • Working experience with MSI technology, Application Packaging/Deployment processes and methodologies will be an added advantage. • In-depth knowledge of custom actions, scripts, scenarios based solution and regressive troubleshooting in Windows Installer Technology. • In-depth knowledge of AWS, Azure services and architecture. • Familiarity with infrastructure-as-code tools like CloudFormation or Terraform. • Strong understanding of networking concepts and security best practices in AWS, Azure. • Experience with CI/CD pipelines and version control systems (e.g., Git). • Scripting skills in Python, Shell, or other relevant languages. • AWS, Azure certifications like AWS Certified Solutions Architect, AWS Certified Developer, Azure Administrator, Azure Solutions Architect are a plus.