Guest Services Agent

Main Responsibilities · To provide a courteous and professional service at all times. · Welcome guests in a friendly, prompt and professional manner. · To process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures · To provide information about hotel services and amenities · To ensure all guests’ information are strictly confidential for use by authorized personnel only · Attend to guest request and complaints and provide guest with feedback, when necessary to ensure guests’ satisfaction · To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety. · To maintain good working relationships with your own colleagues, and all other departments. . Requirements · Secondary education · A positive and keen to learn attitude · Passion to deliver exceptional levels of guest services · Able to multi-task and detail oriented · Good interpersonal and communications skills · Able to work shift, weekends and public holidays · Competent in MS Office applications. **We regret to inform that only shortlisted candidates would be notified. **