Guest Services Executive

Duties • Assists guests with check-in and check out, attends to guests’ enquiries, feedback and complaints, ensures guests satisfaction by providing high-quality services, and supervises and assists juniors in work operations. • Ensures that guests' stay at the hotel is memorable • Assists Duty Managers in resolving issues while they’re not available. • Manages and motivates front-office teams to provide high-quality services to guests. • Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures. • Helps the department meet its targets. • Increases revenue through his/her sales efforts and by managing rooms’ revenue effectively (Revenue Management). Requirements • Opera system knowledge • Diploma holder (preferably Hospitality Management) • Minimum 3 years of hotel front office working experience. • Able to speak and understand English • Independent and able to work under pressure • Work on weekends and Public Holidays