MARKETING AND SALES REPRESENTATIVE (FOOD & BEVERAGE SERVICES)

Marketing duties • Develop and execute marketing strategies : Create and implement marketing plans for restaurant openings, menu changes, and promotions. • Manage campaigns and promotions : Plan and execute campaigns through digital, social media, and traditional advertising channels. • Oversee brand visibility : Utilize various channels to enhance brand visibility and manage brand-aligned content. • Analyze market trends : Study the target market and competitors to craft strategic engagement plans. • Track performance : Analyze the return on investment (ROI) of marketing activities, social engagement, and guest feedback. Sales duties • Achieve sales targets : Meet and exceed monthly and quarterly sales goals. • Develop sales leads : Prepare action plans for finding and pursuing sales leads and prospects. • Build and maintain relationships : Foster strong relationships with repeat guests, VIPs, concierges, and walk-in customers. • Upsell products : Promote premium menu items or packages to increase average spend per guest. • Handle inquiries and reservations : Manage reservations and respond to customer inquiries and special requests in a timely and professional manner. • Identify new opportunities : Pursue new business opportunities, partnerships, and market segments. Customer service and relations • Provide proactive customer service : Ensure information is accessible and responsive to client needs. • Build guest loyalty : Ensure a consistent brand experience and deliver service excellence to build guest loyalty. • Manage reservations : Handle reservations across phone, email, and online booking platforms.