SHOP SALES MANAGER

Job Scope: • Develop and execute effective sales strategies to meet or exceed revenue targets. • Encourage and motivate the sales team to upsell grooming services, retail products, and special promotions. • Monitor and analyze sales performance, identifying opportunities for growth. • Foster a customer-centric environment by ensuring all interactions prioritize exceptional service. • Resolve customer inquiries, complaints, or issues promptly and professionally. • Train and supervise staff to provide knowledgeable assistance regarding grooming services and products. • Oversee inventory levels, ensuring adequate stock of grooming supplies, pet accessories, and retail products. • Implement inventory control measures to minimize losses and optimize product turnover. • Train, and supervise a team of sales associates, ensuring they are knowledgeable about products and services. • Conduct regular team meetings to communicate sales targets, promotions, and new product information. • Provide coaching and performance feedback to enhance individual and team performance. • Ensure the shop is well-organized, clean, and adheres to health and safety regulations. • Collaborate with grooming and administrative teams to streamline operational processes. • Manage opening and closing procedures, including cash handling and security protocols. • Work closely with the marketing department to implement and promote special offers, events, and loyalty programs. Job Requirement: • Bachelor of Degree in Marketing or a related field • Possess working experience of marketing, customer services, or operation management. • Familiarity with various grooming tools and techniques. • Ability to handle and groom pets of different breeds, sizes, and temperaments. • Passion for animals and their well-being. • Strong negotiation and communication skills • Analytical and problem-solving abilities • Attention to detail and accuracy in record-keeping • Ability to adapt to changing market conditions and organizational needs • Willingness to stay updated on industry trends and best practices • Ability to work collaboratively with cross-functional teams • Effective communication and interpersonal skills • Ensure compliance with relevant laws and regulations. • Strong organizational and time-management skills, with the ability to manage multiple projects simultaneously • Required to work on weekend and public holidays • Attendto emergency call beyond working hours when required • 6 working days per week