Service Desk Engineer | Alexandra Area - PSSKR005

Industry: Healthcare Working Days & Hours: 5 days per week (rostered on any day of the week), 8–9 hours per day between 7:30 AM and 9:00 PM Job Responsibilities • Provide remote/off-site IT support to end users within a healthcare environment. • Attend to incoming calls and IT service requests promptly and professionally. • Provide first-level troubleshooting and resolution for technical issues. • Respond promptly to user queries received via phone, voicemail, email, and other support channels. • Accurately assess, diagnose, and resolve reported IT issues. • Log, track, and manage incidents and service requests through to resolution. • Provide first and second-level support for issues related to desktops, LAN, WAN, centralized infrastructure, and voice services. • Support user account administration, including account activation, modification, and termination. • Escalate unresolved or complex technical issues to the appropriate support teams. • Provide timely updates to users on the status and resolution of reported issues. • Ensure service requests and incidents are handled in accordance with established service standards and SLAs. • Maintain a high level of customer service and user satisfaction. Requirements • NITEC, Higher NITEC, or Diploma in IT, Computer Engineering, Information Technology, or a related discipline. • Candidates with N-Level qualifications and at least 1 year of relevant IT support experience may also be considered. • Basic knowledge of desktop/laptop troubleshooting and Windows environments would be advantageous. • Strong interest in IT support with a willingness to learn. • Comfortable working in a healthcare environment. • Able to work on a 5-day roster, including weekends and Public Holidays. • Immediate availability is preferred.