Entry Level IT/Desktop Engineer (On Job Training Provided) - CEL001

Location: Central Region/Islandwide Key Responsibilities • Perform troubleshooting and resolution of client platform-related issues. • Provide Level 1–2 onsite technical support to end users. • Respond promptly to incidents, conduct investigations, and provide temporary and/or permanent resolutions for escalated incidents. • Provide timely status updates to relevant stakeholders. • Perform service requests related to client platforms. • Monitor agreed service levels, document and maintain system configurations, and provide regular reports to relevant stakeholders. • Participate in client platform implementation and upgrade projects. • Manage client platform implementation and upgrade projects. • Perform any other ad-hoc tasks as assigned that are relevant to the scope of work. Requirements • NITEC / Higher NITEC in IT or relevant technical discipline • Knowledge of hardware (chipsets, memory, peripherals), OS, and remote connection tools • Healthcare Compliance: Comfortable working in a hospital environment. This role will require you to take the necessary vaccines