Operation Manager

Job Purpose The Operations Manager is responsible for overseeing the day-to-day operations of the fruit retail business , ensuring smooth store operations, product quality and freshness, inventory control, staff performance, customer satisfaction, and profitability. Key Responsibilities • Daily Operations • Oversee daily operations of retail fruit outlets, including opening, closing, housekeeping, and operational procedures. • Ensure stores operate efficiently and according to company standards. • Monitor sales activities and resolve operational issues promptly. • Fresh Fruit & Product Management • Ensure fruits are fresh, properly handled, displayed, stored, and rotated. • Establish proper procedures for receiving, sorting, grading, cutting, packing, and displaying fruits. • Monitor product wastage, spoilage, shrinkage, and damaged goods. • Ensure proper FIFO (First In, First Out) stock rotation. • Inventory & Purchasing • Monitor daily inventory levels and coordinate replenishment. • Work closely with suppliers and purchasing teams to ensure sufficient stock. • Monitor purchasing costs, selling prices, margins, and product availability. • Reduce overstocking and minimize fruit wastage. • Staff Management • Recruit, train, schedule, supervise, and evaluate store employees. • Prepare staff duty rosters and ensure adequate manpower coverage. • Set performance standards and conduct regular performance reviews. • Ensure employees follow company SOPs, hygiene standards, and customer service requirements. • Handle staff discipline, attendance, and operational issues. • Sales & Profitability • Monitor daily, weekly, and monthly sales performance. • Develop initiatives to increase sales and improve gross margins. • Monitor sales by product, outlet, and staff performance. • Introduce promotions, bundles, seasonal products, and upselling strategies where appropriate. • Control operating expenses and identify opportunities to improve profitability. • Food Safety & Hygiene • Ensure compliance with food safety, hygiene, storage, and handling requirements. • Maintain cleanliness of stores, equipment, refrigerators, preparation areas, and storage facilities. • Ensure proper temperature control and storage conditions for perishable products. • Conduct regular hygiene and safety checks. • Customer Service • Maintain high standards of customer service across all outlets. • Handle customer complaints and resolve service issues professionally. • Monitor customer feedback and identify areas for improvement. • Store & Equipment Management • Ensure proper maintenance of refrigeration units, weighing scales, cutting equipment, POS systems, and other store equipment. • Coordinate repairs and preventive maintenance. • Ensure proper store presentation, signage, product displays, and cleanliness. • Reporting & Administration • Prepare daily/weekly/monthly operational reports. • Monitor key performance indicators (KPIs), including sales, gross profit, wastage, inventory turnover, labour costs, and customer complaints. • Maintain accurate operational records and documentation. • Report operational issues and recommendations to management. • Business Improvement • Develop and implement SOPs to improve efficiency and consistency. • Identify operational problems and implement corrective actions. • Analyse wastage, labour costs, purchasing costs, and sales trends to improve profitability. • Support the opening of new outlets or expansion of the business when required.