Functional Business Analyst

Job Summary Lead technology and operations enablement initiatives by developing high-level solutions aligned with business outcomes and organizational strategy. Collaborate with cross-functional teams to manage change, prioritize projects, and ensure smooth delivery of business solutions. Responsibilities • Act as a trusted advisor to business leaders for new technology and operations enablement demands • Support Biz T&O Head in prioritizing business requests and providing actionable insights • Assist Biz T&O Head in managing project pipeline, pre-project planning, and QR prioritization • Build and maintain effective relationships with business leaders, technology, and operational partners to support business change • Develop high-level solutions demonstrating feasibility to achieve target business outcomes aligned with technology roadmap and strategy • Collaborate with enterprise architecture and business technology services teams to ensure solution alignment • Define and analyze comprehensive business requirements with business users and internal technology teams • Design robust, end-to-end solutions considering process and system flows • Initiate implementation plans for Group T&O projects, including business preparation for new operational processes and technical components • Scope and evaluate new initiatives considering scalability, maintainability, cost, operations, and technology risks to provide informed recommendations • Lead and collaborate with cross-functional teams including business analysts, solution architects, and testing teams to clarify and define requirements • Coordinate with business technology services teams to ensure smooth solution delivery • Review test strategies, plan and support user acceptance testing, and resolve issues with a business perspective • Identify potential problems, assess risk impacts, and propose effective risk mitigation strategies Required competencies and certifications • Strong business domain knowledge in Banking Risk Management, PDPA, and Client Tax (CRS) reporting is an advantage • Demonstrated quantitative, analytical, problem-solving, and process design skills to translate analysis into effective business solutions • Proficient in data analysis, including Excel macros and creating quick mock-ups or dashboards in Excel • Ability to work independently under minimal supervision while maintaining focus on overall delivery • Understanding of technology and operational processes across banking functions and departments • Familiarity with change management processes and project management fundamentals • Strong communication, influencing, negotiation, and persuasion skills with a strategic forward-thinking approach • Resilient and adaptable with the ability to thrive in ambiguous environments • Experience in scoping and evaluating initiatives with consideration of scalability, maintainability, cost, operations, and technology risks • Bachelor’s degree in engineering, business, finance, or equivalent • Minimum 5 years of relevant banking and/or consulting experience Preferred competencies and qualifications • Proficiency in SQL, data modeling, Microsoft Excel, data visualization, PowerPoint, Visio, UML, JIRA, and Confluence