Test Governance and Operations Manager

Experience Level: 5 – 9 years of relevant experience (L3) Duration: 12 Months Work Location : Alexandra Building Key Domain / Technical Skills: • Offshore Delivery Centre (ODC) Strategy & Governance • Third-Party Risk Management & Supplier Governance • Business Continuity Management (BCM) & Operational Resilience • Strong operations and coordination skills, such as planning, stakeholder management, governance coordination, tracking, reporting, and follow-up activities. Key Responsibilities: ODC Strategy & Governance • Support the execution of BanksOffshore Delivery Centre (ODC) location strategy initiatives across existing and proposed supplier locations. • Track progress of ODC-related activities, action items, and deliverables to ensure timely execution against agreed timelines • Prepare status updates, briefing materials, and management reports for ODC governance forums and stakeholder meetings. • Assist in maintaining ODC governance documentation, operating procedures, and supplier obligations. Supplier Risk & Third-Party Management • Act as the primary coordinator for third-party risk assessments involving strategic suppliers and ODC service providers. • Liaise with Risk Management, Procurement, Compliance, Information Security, and supplier representatives to facilitate assessment activities and remediation tracking. • Monitor assessment findings, risk treatment plans, and closure status to ensure timely completion of agreed actions. • Maintain supplier governance records, assessment documentation, and risk registers. • Support periodic reviews of supplier compliance with Banks policies, standards, and contractual obligations. Business Continuity & Operational Resilience • Support the planning, coordination, and execution of Business Continuity Management (BCM) and operational resilience activities for TCoE and supplier ODCs. • Coordinate business continuity exercises, recovery tests, and crisis management activities with suppliers and internal stakeholders. • Track BCM readiness, action items, and remediation activities arising from exercises and assessments. • Maintain business continuity documentation, contact lists, recovery procedures, and supporting records. Stakeholder & Vendor Management • Coordinate with internal stakeholders, suppliers, and external partners to ensure effective communication and follow-up of operational, risk, and strategic initiatives. • Monitor action items arising from governance meetings, supplier reviews, risk assessments, and business continuity exercises. • Support continuous improvement initiatives to enhance operational effectiveness, governance, supplier management, and reporting capabilities. Requirements • Bachelor’s degree in computer engineering, Information Technology, Business, Risk Management or a related discipline. • Minimum 5 years of relevant experience in offshore delivery environments, supplier governance, vendor management, operational risk management, or project governance. • Familiarity with banking, financial services, or regulated environments will be an advantage. • Minimum understanding of third-party risk management, supplier governance, and control frameworks. • Experience coordinating risk assessments, compliance reviews and remediation tracking. • Experience supporting Business Continuity Management (BCM), disaster recovery exercises, operational resilience testing, or crisis management activities. • Strong analytical skills with proven experience in metrics reporting, dashboard preparation, and management reporting. • Advanced proficiency in Microsoft Excel, including Pivot Tables, Power Query, advanced formulas, dashboards, and data analysis. • Proven ability to build strong working relationships with senior stakeholders, suppliers, and cross-functional teams. • Strong vendor management skills, including performance monitoring, issue management, escalation handling, and governance coordination. • Experience managing multiple stakeholders across Risk, Procurement, Compliance, Technology, and Operations functions. • Ability to influence without direct authority and drive actions to closure. • Excellent written, verbal, presentation, and stakeholder communication skills. • High attention to detail, with strong analytical and problem-solving capabilities.