Room Controller/Coordinator (Housekeeping)

JOB SCOPE Job Responsibilities • Responsible for forwarding and receiving of all information pertaining to the department • Receive, record, and distribute various reports / information • Prepare assignments for morning / evening room attendants • Prepare Housekeepers daily reports • To coordinate with GR’s room controller for unassigned room, rush room and re assign room when needed • Liaise with floor supervisor and manager for the rush room • Liaise with floor supervisor, FO and facilities with regards to rooms that need to OTM due to defects • Monitor number of VD turn VC • Monitor discrepancies rooms and DO with VC status • To monitor the completion of maximo and FCS request and advise supervisor to check and release the room • Monitor FCS time out • Receive, record, and transmit guest requests accurately • Responsible for entering accurate room status into computer daily and investigate discrepancies • Maintain and update administrative data • Maintain key control • Monitor lost property • Maintain monthly attendance records • Coordinate & follow up with Engineering department on all maintenance requests • Relevant experience in hospitality environment • Interact with all levels of Team Members • Pleasant personality with excellent customer service attitude • Well groomed & energetic • English speaking • Ability to work rotating shifts, during weekends and public holidays JOB REQUIREMENTS • Minimum 1 year Housekeeping Operations experience • Possess a good command of spoken and written English • Able to give clear instructions over the phone • Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work • Minimum secondary school graduate