Bank Admin (Operations)

Job Summary You will be responsible for bank document handling, scanning, indexing, and processing to ensure accurate and timely management of client records and applications. Responsibilities • Handle logistics including collection, unpacking, and disposal of carton boxes to maintain workflow efficiency • Prepare documents manually for scanning by removing staples, paper clips, and bindings to ensure scanner readiness • Operate high-speed production scanners to digitize documents accurately and efficiently • Scan, archive, and manage original hardcopy documents to maintain organized records • Perform quality checks on scanned and indexed documents to ensure accuracy and completeness • Identify and resolve scanner issues such as double feeding and paper jams by cleaning rollers and troubleshooting • Reassemble documents including rebinding, packing, labeling, and delivering carton boxes to designated locations • Process hardcopy and softcopy applications through provided systems to maintain up-to-date client records • Process Giro forms in both hardcopy and softcopy formats to support payment processing • Manage CRM cases for renewals and client communications by preparing letters and notices for customers and agency partners • Ensure timely and accurate handling of incoming cases via email and in-house systems to meet service deadlines Required competencies and certifications • Good written and verbal communication skills in English to ensure clear and effective interaction • Proficient computer and technical skills to operate scanning equipment and process applications • Strong data entry skills and administrative experience to maintain accurate records • Ability to prioritize tasks and meet service deadlines consistently • Attention to detail to ensure accuracy in document handling and processing • Ability to work independently and collaboratively within a team environment • Willingness to work overtime during month-end periods as required Preferred competencies and qualifications • Prior relevant industrial experience is an added advantage Morgan McKinley Talent Solutions Morgan McKinley Pte Ltd EA License No: 11C5502 | EAP No. R23111942 EAP Name: Renee Feng Ye