Senior / Staff Nurse (Private Urgent Care Centre)

As a Senior Staff Nurse in our 24-Hour Urgent Care Centre, you'll provide advanced clinical care and act as the clinical and operational anchor on shift — supporting junior nurses, coordinating care delivery, and upholding our standards for patient safety and service excellence. Key Responsibilities • Advanced clinical care & emergency leadership – Provide advanced nursing care for moderate-to-high acuity patients, perform rapid assessments and interventions for unstable patients, lead or support resuscitation efforts, and act as a clinical resource for complex/high-risk cases. • Operational coordination & staff supervision – Oversee shift workflow, staff deployment, and patient allocation; provide real-time clinical supervision and guidance to nursing staff; mentor and coach junior nurses, and support competency assessments and training. • Billing, financial & documentation oversight – Ensure accurate charge capture, review nursing/discharge documentation for completeness, and support resolution of billing discrepancies with admin/finance teams. • Stock, infection control & regulatory oversight – Oversee medication/consumables inventory and controlled drug accountability, reinforce infection prevention compliance, and oversee accuracy of medical reports for regulatory/audit purposes. • Quality, safety & risk management – Monitor compliance with clinical protocols, participate in incident investigations, implement corrective/preventive actions, and lead or contribute to quality improvement initiatives. • Patient & family engagement – Manage complex patient/family concerns with empathy, support discharge planning and patient education, and reinforce service excellence standards. Requirements • Diploma in Nursing or BSc (Nursing) from a recognized institution • Current SNB registration with a valid practising certificate and valid BCLS certification • Minimum 5–7 years of clinical nursing experience (preferably in urgent care, emergency, acute, or ambulatory care settings), including at least 2–3 years in a senior/supervisory nursing role with demonstrated leadership. • ACLS certification and emergency/urgent care–related certifications (e.g. ENCC, ATNCC) an advantage. • Proven ability managing high-acuity patients and leading emergency response • Strong working knowledge of patient flow, escalation protocols, and acute care coordination • Experience with clinical governance, quality improvement, and audit frameworks • Familiarity with billing workflows and charge capture in private healthcare • Strong leadership, mentoring, and communication skills. • Able and willing to work on rotating shifts (including overnight shifts), weekends, and public holidays.