Front Office Application Support

• IT point of contact for Fixed Income Front Office. • Support traders in their daily tasks involving electronic markets, risk analysis, pricers and trade booking systems • Provide thorough and clear analyses to unblock, assist and accompany the business on functional IT topics and issues • Carry out morning check on applications and follow the sun with global support teams • Contribute to improving the production through the automation and follow-up with global teams • Show accountability and be aware of all risks within its activities / scope of responsibilities • Create and maintain functional/technical/user documentation • Act as an IT support point of contact for FIC FX / Rates / Credit Front Office users in Singapore, with interaction across Asia-Pacific and global teams. • Support users in daily activities involving electronic markets, pricing, pricers, negotiations, risk analysis, trade booking and STP workflows. • Perform morning checks, health checks and monitoring of key applications, and follow up on alerts or anomalies with appropriate teams. • Investigate functional and technical issues, provide clear analysis, and contribute to timely resolution of incidents and user requests. • Communicate regular updates on incidents, requests and enhancements, ensuring transparency on status, next steps and ownership. • Contribute to incident management, post-mortem preparation, root cause analysis follow-up and target solution tracking. • Maintain strong relationships with local users, global support teams, local helpdesk, development, infrastructure and project teams to support business continuity. • Create and maintain functional, technical and user documentation, including support procedures and knowledge base materials. • Contribute to production improvement through automation, monitoring enhancements, simplification and process standardization. • Participate in project activities, testing, implementation support and handover into live service under senior guidance. • Show accountability and risk awareness within the role scope, escalating appropriately when production, operational or business risks are identified. • Maintain/Develop knowledge of FIC / FX products, front-to-back workflows, trading processes and SG systems through daily support and structured learning. Profile Required: • Some experience working in IT in Technology solutions facing the Front office in the banking industry • Strong technical background (databases, middleware) with a Bachelor Degree in Computer Science or Computer Engineering • Strong appetite for financial knowledge and ability to learn and adapt quickly to new environment and knowledge • Preferrable experience in electronic trading either Fixed Income,FX, Credit, Rates. • Ability to find solutions for challenging, time-critical problems • Autonomy, sense of responsibility and ability to work under pressure • Strong written and verbal communication skills at business writing level • Foster collaboration between teams (locally and globally) • Functional knowledge in Interest Rates Derivatives Products, Credit and Financing is a strong plus • Development experience is a strong plus (e.g. C#, Python, VBA) + Continuous Delivery Practices / Tools (e.g. Git, Jenkins, Docker, Kubernetes) • Experience in working on global enterprise level system is a plus • Experience in applying Agile practice is a plus