Front of House Manager

Job Summary Lead the guest-facing operation, service team, and shift execution to deliver genuine hospitality, speed, accuracy, cleanliness, and a strong guest experience. Responsibilities • Lead, coach, and develop Front of House Team Members, Trainers, and Shift Leaders to enhance team performance and service quality • Cultivate a culture of genuine hospitality by modeling and reinforcing exceptional guest service behaviors • Ensure order accuracy, speed of service, and cleanliness to consistently deliver an excellent guest experience • Manage shift deployment, service flow, and manpower planning to optimize operational efficiency • Resolve guest concerns professionally and promptly to maintain high satisfaction levels • Train and develop team members on Chick-fil-A service standards and operational procedures to uphold brand consistency • Monitor restaurant appearance and dining area cleanliness to ensure a welcoming environment • Foster strong collaboration between Front of House and Back of House teams to support seamless operations • Support recruitment, onboarding, and retention of talent to build a capable and motivated workforce • Drive continuous improvement initiatives and meet restaurant performance goals through data-driven actions