Store Manager

• Lead daily store operations and manpower planning to achieve operational targets and business goals • Recruit, train, and motivate team members to enhance performance and deliver exceptional customer service • Manage administrative functions including inventory control, sales forecasting, invoice consolidation, and report generation (sales and costing) to support management decision-making • Conduct monthly inventory audits of operating equipment and supplies to maintain optimal stock levels and reduce losses • Collaborate effectively with cross-functional teams and stakeholders to ensure smooth execution of store activities and promotional campaigns • Enforce compliance with product quality, hygiene, and safety standards to uphold brand reputation and customer trust • Evaluate employee performance regularly and provide constructive feedback to foster continuous improvement • Investigate and resolve customer feedback related to service and product quality to enhance customer satisfaction • Maintain comprehensive knowledge of menu items and presentation standards to ensure consistent product delivery • Oversee shift handover, opening, and closing procedures to guarantee operational continuity and accuracy • Perform additional duties as assigned to support store operations and business objectives Requirements: • Minimum 2 years of supervisory experience in managing a cafe and/or restaurant • Strong people management and communication skills, with a hands-on approach to operations • Ability to prioritize tasks and manage time effectively in a dynamic environment • Comfortable working in a fast-paced setting and able to perform well under pressure